Customer Issue: The customer’s reported problem – garage door refusing to close more than a little way before reopening – sounded just like a sensor misalignment.
Our Solution: This incident turned out to be a minor sensor cleaning and horizontal realignment project. Once the lenses were cleaned and their brackets were calibrated and tightened back into place, the door was able to past the testing gauntlet without any issues.
Customer Issue: Broken track.
Our Solution: Our expert inspected the track and found that it had grown too worn from years of use. The garage door was removed before measuring and noting where the original track was. It was then replaced with the new track and the door was reinstalled.
Customer Issue: Wanted a new opener.
Our Solution: We recommended the customer get the LiftMaster Screw Drive garage door opener model 3064 from the TriloG® Pro Series. He agreed, so we immediately set out to install the new unit for him. Once we finished, we made sure he was completely satisfied with our work.
Garage Door Troubleshooting
Customer Issue: Noisy door moving sluggishly.
Our Solution: After performing a thorough inspection of the entire system, we discovered that a few of the rollers were completely worn, which was what was causing the problem. We replaced them all with new nylon coated ones that were much quieter and didn't require any lubrication.
Customer Issue: Rotting wooden panels.
Our Solution: We removed all the ruined panels and installed new ones in their place that were of a matching design. This allowed us to preserve the door's curb appeal. We gave the customer some maintenance tips, which he seemed to truly appreciate.